FAQ

Our vehicles originate from Chinese manufacturers but are distributed nationwide throughout the United States. Among the brands we offer, excellence in Chinese engineering and reliability is paramount. While lower-quality brands may emerge and fade away every few years, the brands we carry have established themselves over 20+ years, continually enhancing their trustworthiness and quality year after year. At bikesnquads.com, we invest significant time and research in cultivating unique relationships with these leading brands to ensure they meet our exacting standards, thereby delivering the finest experience to our customers.

Notably, one of our longstanding partners, Coolster, has recognized our dedication by designating us as their preferred online dealer. What does this mean for you as a customer? In essence, it translates to enhanced benefits such as priority access to parts, superior tech support, expedited order fulfillment, and other privileges that most dealerships do not enjoy.

Yes, our powersports products offer reliable performance and excellent value for money. While they may be considered “off-brand,” their affordability does not compromise their quality. With proper maintenance, including regular oil changes, starting the engine during cold seasons, replacing damaged parts, and conducting routine inspections, these products will last for years. We understand the importance of longevity and reliability, and we strive to provide durable and dependable powersports solutions to our customers.

Once a product has been opened and assembled, it cannot be returned for a full refund under any circumstances, as it is considered “Used” at that point. However, rest assured that our dedicated warranty team is readily available to assist you in identifying any issues with parts and arranging for new parts to be sent to you promptly.

For more information on our refund and return policy, please refer to the details outlined in the provided link. Your satisfaction is important to us, and we strive to ensure that any concerns or issues with your purchase are addressed efficiently and effectively.

The standard manufacturer warranty included with your purchase extends for 90 days from the day you receive your product. If you opted for an extended warranty, you simply add the length of time you extended your warranty for to the standard 90-day period.

Our warranty covers NON-WEARABLE PARTS and manufacturer defects. In the event of a defect, proof may be required from the manufacturer, along with the VIN number of the product you purchased, for us to file a claim. We are committed to advocating for our customers and take pride in negotiating to secure parts coverage at no cost, including free shipping.

For further warranty details, please refer to the following link: https://www.bikesnquads.com/pages/terms-conditions

We partner with top-tier LTL freight carriers to ensure prompt and damage-free delivery of your order. Setting us apart from other dealerships, we include liftgate service, relieving you of any heavy lifting as the shipping company handles the entirety of the process. Additionally, the shipping company will coordinate a delivery appointment tailored to your schedule, ensuring convenience every step of the way.

Opting for the semi-assembled option ensures your order is safeguarded within robust crates, guaranteeing the safety of your vehicle during transit. Alternatively, selecting the fully assembled ready-to-ride option (our recommended choice) entails our skilled and seasoned technicians conducting a thorough 30-point inspection and test on each vehicle. Subsequently, the vehicle is securely strapped to a heavy-duty pallet, emphasizing our meticulous attention to detail and commitment to ensuring the safe delivery of your order.

Standard shipping typically takes 9-11 business days, while express shipping shortens the timeframe to 3-5 business days. Please allow an additional 1-3 business days for order processing. For fully assembled orders, kindly anticipate up to a week for processing.

After placing an order, please allow a few days for order processing and the provision of tracking information. If you have not received a tracking number within this timeframe, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you with any inquiries or concerns you may have regarding your order.

Tracking numbers may take 2-3 business days to become active or start updating as our warehouse facilities coordinate shipping or the shipping company updates their system. For customers who have selected the ‘Fully Assembled Ready-to-Ride’ package, tracking numbers may take up to a week to become operational. Should you have any questions or concerns regarding tracking, please do not hesitate to reach out to us.

Titles serve various essential purposes:

• In the unfortunate event of theft, a title acts as crucial evidence of ownership, aiding law enforcement in the recovery process.
• When registering your product at the DMV, a title is often required to legalize its use in your area, ensuring compliance with local regulations.
• Should you wish to transfer ownership or registration to another individual, a title is necessary to facilitate the official change.
• For personal records and documentation, having a title provides a formal record of ownership, enhancing accountability and organization.